Frequently Asked Questions
You don't have to understand the restoration process before you reach out.
Most people have never had to deal with property damage before, so it's completely normal to have questions. If you're trying to make sense of what happened, we've answered some of the questions we hear most often. And when you're ready, we're here to help.
You might be wondering...
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Is this an emergency?
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Am I making this worse?
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Who am I supposed to call?
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Is insurance going to cover this?
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Am I getting taken advantage of?
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Is this normal?
Dealing with an emergency?
Priority Response Restoration
Start by making sure everyone is safe. If there's an immediate safety concern, contact emergency services first. Once the situation is stable, give Priority Response Restoration a call.
We'll ask a few questions to understand what happened, explain what needs immediate attention, and help you determine the next steps.
Yes. You don't have to know exactly who to call before reaching out. Property damage often involves more than one service, and it isn't always obvious where to begin.
Whether you need emergency mitigation, repairs, reconstruction, or another professional such as a plumber or roofer, we'll help you understand what comes first and guide you through the process.
It depends. If a pipe is actively leaking, a plumber may need to stop the source of the water first. If water has already damaged your property, restoration should begin as soon as possible to help prevent additional damage.
Many situations require both, and we'll help you determine what should happen first.
We'll start by listening to what happened. We'll ask questions, discuss any immediate concerns, and explain what to expect next.
If restoration services are needed, we'll schedule an on-site assessment, evaluate the damage, and develop a plan that's tailored to your property's needs.
Yes. We can manage the restoration process from emergency mitigation through repairs and reconstruction.
If your project requires another trusted professional, we'll help coordinate the work so you have one experienced team guiding the process from beginning to end.
That’s completely fine. You can use Priority Response Restoration for one service, several services, or the entire restoration process. We'll provide the services that fit your situation and help coordinate the work when additional services are needed.
Every project is different because the type and extent of the damage varies. During your assessment, we'll explain the expected timeline, keep you informed throughout the project, and communicate with you if anything changes along the way.
Yes. You'll work directly with experienced restoration professionals who will keep you informed, answer your questions, and help you understand what comes next throughout the restoration process.
Yes. Clear communication is one of our priorities. We'll keep you informed throughout the restoration process, explain what's happening, answer your questions, and let you know what to expect as your project moves forward. You should never be left wondering what's happening or what comes next.
It depends. Not every situation should be handled the same way. We'll help you understand your options based on the type of damage, your circumstances, and our experience with the insurance process. Our goal is to help you make an informed decision before you file a claim.
Yes. If your project involves an insurance claim, we'll communicate directly with your insurance company throughout the restoration process while keeping you informed every step of the way.
It depends. Coverage varies based on your policy and the circumstances of the damage. We'll explain what options are available before important decisions are made so there are no surprises along the way.
Not necessarily. In many situations, you have the right to choose your own restoration company. Insurance companies may recommend preferred vendors, but you can often select the company you feel is the best fit for your needs. We'll gladly answer your questions so you can make an informed decision.
It depends. Coverage varies based on your insurance policy and the circumstances of the damage. We'll help you understand your options, explain what to expect, and answer your questions before important decisions are made.
Yes. We provide emergency protection services, including board-ups and roof tarping, to help protect your property from additional damage while permanent repairs are being planned.
Yes. Vehicle impacts can involve structural damage, emergency board-ups, temporary protection, restoration, and repairs. We'll assess the damage, explain your options, and help you understand the next steps.
Yes. We provide specialized restoration services following unattended deaths, suicides, trauma scenes, biohazard situations, and other circumstances requiring experienced, compassionate care. Every project is handled with discretion, professionalism, and respect for the people involved.
Yes. Smoke damage isn't limited to properties where a fire started. Wildfires, neighboring structure fires, industrial fires, and other nearby events can leave smoke, soot, and lingering odors throughout your home, even if the flames never reached your property.
We'll assess the affected areas, explain what we've found, and recommend the appropriate restoration services to help restore your home or business.
Not if the underlying moisture problem is properly addressed. Successful mold remediation isn't just about removing what's visible. We identify and address the source of the moisture whenever possible because removing mold without correcting the underlying cause can allow it to return.
Yes. We provide restoration services for both residential and commercial properties.
It depends on the type and extent of the damage. Every property is different, so we can't accurately estimate costs without understanding what's happened. We'll assess the damage, explain the work that's needed, discuss how insurance may apply, and answer your questions before major decisions are made.
It depends. The type and extent of the damage, the areas affected, and any safety concerns will all factor into that decision. In some situations, it's perfectly safe to remain in your home while restoration is underway. In others, temporary relocation may be the safest option. We'll explain what to expect after evaluating your property and help you understand your options.
We serve Los Angeles and surrounding communities. If you're unsure whether you're within our service area, give us a call and we'll be happy to help.
Yes. Priority Response Restoration provides 24/7 emergency response. Property damage doesn't always happen during business hours. If you're dealing with an emergency, call us anytime and we'll help you determine the appropriate next steps.
One Team. From Emergency Response to Final Repairs.
Some situations only require emergency mitigation. Others involve cleanup, repairs, and complete reconstruction.
Whether you need help with one part of the process or want one experienced team from beginning to end, we'll meet you where you are, coordinate the work that's needed, and keep you informed along the way.
24/7 Emergency Response for Los Angeles and Surrounding Communities.
Emergency Restoration Services for Homes & Businesses.
When the Unexpected Happens, Start Here.
Water damage, fire, smoke, mold, storm damage, and other unexpected property damage can leave you wondering what to do next.
You don't have to figure this out alone. We'll walk you through the next steps, one step at a time.